Booking Terms & Conditions

1 Booking & Cancellation
1.1 Upon the acceptance of a booking, the Hoops Inn & Hotel shall require a deposit of £25.00 minimum or 10% of the booking. The deposit is non-refundable except in the case of cancellation by the Hotel for the reasons contained in clause 1.7.
1.2 Acceptance of a booking, whether verbally or in writing, followed by the payment of a deposit shall create a legally binding contract between the Hotel and the person from whom the booking has been accepted (the Guest).
1.3 The number of people occupying a room must not exceed the maximum number stated.
1.4 In the event of a late cancellation of any booking or non arrival by the Guest, the Guest shall pay to the Hotel a cancellation fee. A late cancellation is one which has been communicated to the Hotel less than 24 hours prior to the date of the first nights accommodation.
1.5 The Hotel shall endeavour to re-let the accommodation but failing this, the cancellation fee shall be equivalent to 2/3rds (66%) of the total cost of the accommodation element of the booking except where this was calculated on a discounted or package basis in which case the cancellation fee will be 2/3rds of the normal room rate multiplied by the number of nights of the booking.
1.6 The Hotel reserves the right to cancel a booking forthwith and without liability on it's part in the event of damage or destruction to the Hotel by fire or other cause beyond the control of the Hotel which shall prevent it from performing it's obligations in connection with any booking.
1.7 In such an event the Hotel will refund the deposit made but will have no further liability to the Guest.
1.8 Where the Guest gives credit or charge card details to the Hotel in order to guarantee a booking or in order to make a payment of a deposit then it is agreed between the parties that in the event of cancellation the Hotel may debit the Guest's credit/charge card with the full amount of the cancellation charge as set out in clause 1.6 less an allowance for any deposit or payment already received.

2 Payment
Payment of the bill for accommodation and food and other services shall be made prior to departure from the Hotel.

3 Occupancy
Occupancy shall be from 1pm on the day of arrival to 11am on the day of departure, unless special arrangements have been agreed in advance.

4 Prices
4.1 All prices for accommodation, food and beverages are stated in pounds sterling and include V.A.T. At the standard rate.
4.2 All price increases resulting from Government regulations or legislation or local taxes or charges will be re-charged to the Guest.

5 Loss of or Damage to Guest's Property
5.1 The Hotel does not accept responsibility for the loss of or damage to any cash, money, jewellery or other articles of value.
5.2 In the event of negligence on the part of the Hotel which gives rise to loss of or damage to property belonging to a Guest, the Hotel's limit of liability will be limited to £50 for any single article and subject to a total of £100 in the case of any one Guest. No liability is accepted for any consequential loss arising from the loss or damage to property of the Guest.
5.3 The Hotel does not accept responsibility for the loss of or damage to motor cars or other vehicles of any kind, or any property lost in them, or horses or other living animals including pets.
5.4 The Hotel refers to and relies upon the Hotel Proprietors Act 1956.

6 Loss from or Damage to Hotel Property
6.1 Guests shall indemnify the Hotel for any loss from or damage to the Hotel or the furnishings and equipment therein caused by the wilful act or default of the Guest or persons or animals within their control.
6.2 The Guest shall pay to the Hotel on demand the amount required to make good or remedy the damage, or replace any items missing from the Hotel.
6.3 If in the opinion of the Hotel the Guest or anyone staying with the Guest is not suitable to continue their occupation because of unreasonable behaviour, damage or nuisance to other parties, the Hotel is entitled to treat the contract as at an end and the Guest may be asked to vacate their room. The Guest will remain liable for the whole cost of the booking and no refund shall be due.

7 Complaints
7.1 If the Guest has a complaint concerning any aspect of the services provided by the Hotel then it is the duty of the Guest to inform the Hotel immediately, or as soon as is reasonably practicable and in any event before the termination of the stay.
7.2 It is specifically agreed between the parties that failure by the Guest to notify the Hotel of any complaint in accordance with the timescale set out in clause 7.1 will entitle the Hotel to refuse to entertain the complaint, irrespective of the merits of the complaint.

8 General Points
8.1 The Guest shall not arrange for the delivery of or deliver goods or materials to the Hotel without prior arrangement with the Hotel.
8.2 The Guest shall not store or place on the perimeter of or in the Hotel any inflammable, combustible or objectionable substance or liquid.
8.3 The Hotel does not allow food or drink other than that purchased on the premises to be consumed unless by prior arrangement.

9 Waiver
The failure of the Hotel to enforce or exercise, at any time, or for any period of time, any term of, or any right pursuant to this Agreement does not constitute and shall not be construed as a waiver of such term or right.

10 Legal Provisions
10.1 The construction, validity and performance of this Agreement is governed by the law of England and the parties submit to the jurisdiction of the English Courts.
10.2 The Guest agrees that the Contract with the Hotel is made at the Hotel�s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Hotel.

11 Clause Headings
Clause headings are for convenience only and do not form part of or affect the interpretation of this Agreement.

"My wife and I stayed two nights in room 8, lovely room with a comfortable bed and all the space you'd need for a couple of nights. Ate in the bar on our first night and the whitebait and lasagna were good. Ate in the restaurant on the second night and the food was sublime, starters of mussels for me and sea trout for my wife, my pork belly was wonderful and my wife had the duck, which was equally as good. Iced peanut butter parfait rounded off whilst i had the cheeseboard. Along with breakfast the food could not be faulted. Staff were friendly and attentive. Altogether, hoops inn is thoroughly recommended. " Nov 2012

- via Tripadvisor